Thank you to all of our customers old and new who have worked with us through the COVID-19 crisis to keep our community safe. As we enter Phase 3 of BC’s restart plan, we will remain vigilant in looking after the health and well-being of both staff and customers and have reworked our office space to do just that.
As of Tuesday, September 8th our office will be open with strict covid19 safety measures in place. Our office hours will be Monday thru Friday from 9am to 5pm.
Due to the layout of our office, only a certain amount of clients will be allowed into the office at one time and the waiting room has been removed. The door will be locked at all times – just knock on the door and as soon as one of the agents is free, they will open up the door and ask you the standard covid 19 safety questions. Once the questions are answered sufficiently, you will be permitted to enter. Clients will be required to sanitize their hands as they enter the office and will be required to wear a mask (we will provide one if you do not have one).
The desk and equipment will be sanitized after every client to ensure everyone’s safety.
Half of our agents are still working from home during this time. So, we can still do ICBC & Thunderbird business over the phone & email. If this is what you would like to do, please send an email to info@thunderbirdinsurance.com or leave a message. Please note that due to higher than normal call volumes, it may take a couple of days for an agent to call you back.
If you have a claim emergency after hours, please call ClaimsPro at -1-888-235-2447 and they will put a claim in for you. Please have your policy number & contact information available when you call.
We look forward to seeing you again! Til then, stay safe & healthy!
Thunderbird Insurance Brokers Ltd.
Thunderbird Insurance Brokers Ltd., currently serves the insurance needs of more than 9,000 individuals, families, and businesses located within the Greater Victoria area and throughout British Columbia.
We are a family-owned business established in 1974 and proud of our reputation for customer service.
We can help you with any insurance needs you may have – auto, home, life, business, even marine and travel insurance – with some of the most competitive rates in Victoria today.
Our mission is to establish a relationship – a partnership between our clients, insurers and our agency – to provide the best coverage with fair and equitable services for loss control and claims. We design your insurance program to provide the best possible total insurance plan for you, your family, and your business. We even do house calls.
If you have any insurance questions, our team has decades of experience and are happy to provide their expert knowledge whether the policy was bought at Thunderbird or not. Let us help you look after the people and the treasured possessions in your life.
Our office, is located at 1032 Yates St. in beautiful Victoria BC. If you have any questions, comments, or concerns, please do not hesitate to Contact Us.
- Phone: (250) 385-9795
- Fax: (250) 385-9760
- Email: info@thunderbirdinsurance.com
We invite your inquiries. Thunderbird Insurance is prepared to provide you with a no-cost no-obligation review and comparison of your current insurance program. We look forward to hearing from you, and helping with all of your insurance needs.
