Dear Customer:

The rapidly evolving coronavirus (COVID-19) situation is unsettling, changing daily life
and the operations of many businesses, schools and workplaces. There is a great deal of
uncertainty and we would like you to know that the health and well-being of our
customers and employees is what matters most.

In order to help the stop the spreading of this virus, effective immediately til further
notice we will:

  1. CLIENTS WILL NOT BE PERMITTED IN THE OFFICE (this includes the ‘window
    service’ that we had earlier last week.) If you have documents that you had
    already ordered – knock on the door & someone will come to the door (the
    door will not be opened up.)
  2. Instead of attending our office, email us at
    to discuss your policy, make payments, make a claim, make changes or get a
    quote. We are reducing our office staff levels to allow our employees to work
    from home, so this may impair some service time levels.
  3. If you do not have email – please call the office at 250-385-9795 & when we
    are in the office, someone will call you back.
  4. We are able to accept visa, mastercard & amex over the phone for home
    insurance. We also accept e-transfers & online payments with most banks &
    credit union.

We are taking these proactive steps to maintain our service levels to you in this
changing environment. This is a temporary measure & subject to change at any


Thunderbird Insurance Brokers Ltd.

Thunderbird Insurance Brokers Ltd.,currently serves the insurance needs of more than 9,000 individuals, families, and businesses located within the Greater Victoria area and throughout British Columbia.
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We are a family-owned business established in 1974 and proud of our reputation for customer service.

We can help you with any insurance needs you may have – auto, home, life, business, even marine and travel insurance – with some of the most competitive rates in Victoria today.

Our mission is to establish a relationship – a partnership between our clients, insurers and our agency –  to provide the best coverage with fair and equitable services for loss control and claims. We design your insurance program to provide the best possible total insurance plan for you, your family, and your business. We even do house calls.
Home Insurance Victoria BC If you have any insurance questions, our team has decades of experience and are happy to provide their expert knowledge whether the policy was bought at Thunderbird or not. Let us help you look after the people and the treasured possessions in your life.

Our office, is located at 1032 Yates St. in beautiful Victoria BC. If you have any questions, comments, or concerns, please do not hesitate to Contact Us.

We invite your inquiries. Thunderbird Insurance is prepared to provide you with a no-cost no-obligation review and comparison of your current insurance program. We look forward to hearing from you, and helping with all of your insurance needs.

Insurance Victoria BC